Refund & Cancellation Policy

1. Free trial

Every new account starts with a free trial of the period stated at signup, currently seven days. No payment details are required to start it, and no charge is made during it. If you do not subscribe, nothing is billed.

2. Subscription charges

Subscriptions are paid in advance in Omani Rials, monthly or annually. The amount and the renewal date are shown before you confirm, and each payment produces an invoice available in your account.

3. Cancelling

You can cancel at any time from inside the platform, without contacting us. Cancellation takes effect at the end of the current billing period: you keep full access until then, and no further payment is taken.

Your data remains available to export until the end of the paid period.

4. Refunds

Because a free trial lets you evaluate the platform fully before paying, subscription fees for a period that has started are generally non-refundable.

We will refund in these cases: a duplicate or incorrect charge; a charge taken after a cancellation was completed; a period we terminated without cause on our side; or an extended failure of the service that prevented meaningful use of a period.

Annual subscriptions cancelled within fourteen days of the first annual payment may be refunded in full, less any month already used.

5. How to request a refund

Email support@finserp.com with your account name and the invoice number. We will respond within five working days. Approved refunds are returned to the original payment method, normally within ten working days depending on your bank.

6. Failed payments

If a renewal payment fails, we retry it and notify you. If payment still cannot be taken, the account is suspended rather than deleted, and access resumes once payment succeeds.